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0!==Z&&Z.isClearIndexDB?window.localforage.removeItem(f).then(function(){(0,Ee.Z)(this,i),this.postMessage.post({action:"push_subscribe_destroy_response"})}.bind(this)):this.postMessage.post({action:"push_subscribe_destroy_response"});break;case"widget_blur":this.set("hotline.ui.widgetFocussed",!1),this.set("hotline.ui.parentTitle",h.payload.title),this.set("hotline.ui.parentLocation",h.payload.location),l.sendSubscriptionToServer();break;case"widget_focus":this.set("hotline.ui.widgetFocussed",!0),l.sendUnsubscribeToServer();break;case"widget_location":this.set("hotline.ui.parentTitle",h.payload.title),this.set("hotline.ui.parentLocation",h.payload.location);break;case"load_widget":var w,T=h.payload.config,S=null==T||null===(w=T.headerProperty)||void 0===w?void 0:w.customUserAgent;S&&"string"==typeof S&&"CNA"!==S.toUpperCase()&&(this.set("hotline.ui.isTablet",null),this.postMessage.post({action:"notify_frame",data:"mobile-view"}),Ember.set(this,"isMobileView",!0)),l.playEmptySound(T),this.send("loadWidget",h.payload);break;case"set_bot_config":var I=h.payload,R=I.flowId,C=I.flowVersionId,A=I.isPostAgentResolutionEnabled,O=void 0!==A&&A,_=I.isTemplateBot,k=void 0!==_&&_;Ember.set(this,"session.flowId",R),Ember.set(this,"session.flowVersionId",C),Ember.set(this,"session.isTemplateBot",k),Ember.set(this,"session.isPostAgentResolutionEnabled",O);break;case"push_user_meta":this.processPushNotifications(h.data);break;case"update_cookie":this.send("updateCookie",h.payload);break;case"restore_cookie":this.send("restoreCookie",h.payload);break;case"open_chat":this.send("triggerOpenClose",!0);break;case"close_chat":this.send("triggerOpenClose",!1);break;case"show_chat":this.send("triggerShowHide",!0);break;case"hide_chat":this.send("triggerShowHide",!1);break;case"set_tags":this.send("setTags",h.payload);break;case"set_prop":this.send("setProp",h.payload);break;case"set_faq_tags":this.send("setFaqTags",h.payload);break;case"load_rules":Fe.Z.create({scope:this}).populate(),this.send("save",!1);var M=(new Date).getTime(),N=!0;c&&(c.get("hasLocationRule")||c.get("hasLocationKeyInRuleContent"))&&(!c.get("userGeolocation")||M-c.get("locationRuleFetchMillis")>He.default.GeolocationCacheDuration)&&(N=!1,this.axios.makeRequest({method:"GET",url:He.default.EmberModelUrl.geolocation.url.replace("{token}",d)}).then(function(e){(0,Ee.Z)(this,i),Ember.set(c,"locationRuleFetchMillis",(new Date).getTime()),Ember.set(c,"userGeolocation",e.data),this.send("save",!1),this.postMessage.post({action:"rules_loaded"})}.bind(this))),N&&this.postMessage.post({action:"rules_loaded"});var P=this.cache.decache("track_events");P&&P.forEach(function(e){(0,Ee.Z)(this,i),this.updateEvent(e.eventName,e.eventProperties)}.bind(this));break;case"set_external_id":this.send("setExternalId",h.payload,function(e,t,n){(0,Ee.Z)(this,i),this.postMessage.post({action:h.action+"_ack",success:e,status:t,data:n})}.bind(this));break;case"user_exists":this.send("isUserCreated",function(e,t,n){(0,Ee.Z)(this,i),this.postMessage.post({action:h.action+"_ack",success:e,status:t,data:n})}.bind(this));break;case"set_user_properties":this.send("setUserProperties",h.payload,function(e,t,n){(0,Ee.Z)(this,i),this.postMessage.post({action:h.action+"_ack",success:e,status:t,data:n})}.bind(this));break;case"set_bots_properties":this.send("setBotsProperties",h.payload,function(e,t,n){(0,Ee.Z)(this,i),this.postMessage.post({action:h.action+"_ack",success:e,status:t,data:n})}.bind(this));break;case"set_conversation_properties":var D,L;(null===(D=this.hotlineUI)||void 0===D||null===(L=D.config)||void 0===L?void 0:L.betaFeatures)[He.default.conversationPropertiesBetaFeature]&&this.send("setConversationProperties",h.payload);break;case"set_custom_config":this.send("loadConfig",h.payload);break;case"get_user":a?this.postMessage.post({action:h.action+"_ack",success:!0,status:200,data:o}):this.postMessage.post({action:h.action+"_ack",success:!1,status:401});break;case"update_user":var U=h&&h.payload;a?U?(Ember.set(this,"resultDifference",this.getPayloadDiff(U)),!this.shouldUpdateUserProperty&&this.enabledBetaFeatures[He.default.disableMultipleUpdateCalls]||(this.enabledBetaFeatures&&this.enabledBetaFeatures[He.default.haystackBetaFeature]&&this.logger.addInfo("Update User",U),this.send("updateUser",U))):this.postMessage.post({action:h.action+"_ack",success:!1,status:400}):this.postMessage.post({action:h.action+"_ack",success:!1,status:401});break;case"reset_user":this.resetUserSession(h.action);break;case"create_user":this.send("createUser",h.payload,function(e,t,n){(0,Ee.Z)(this,i),this.postMessage.post({action:h.action+"_ack",success:e,status:t,data:n})}.bind(this));break;case"clone_user":this.send("loadUserByAlias",h.payload,function(e,t,n){(0,Ee.Z)(this,i),this.postMessage.post({action:h.action+"_ack",success:e,status:t,data:n})}.bind(this));break;case"authenticate_user":if(this.jwt.isEnabled){var B=h&&h.payload,x=B&&this.getJWTMeta(B),F=x&&x.reference_id;a||this.jwt.auth.app?this.send("verifyJWT",{jwtAuthToken:h.payload},function(e){(0,Ee.Z)(this,i),this.jwt.isStrict&&this.jwt.auth.user&&e&&e.success&&(this.cache.findBy("post_message","widget_loaded")||this.send("trackActivity"))}.bind(this)):null===this.jwt.auth.app||null===this.jwt.auth.user||(!1===this.jwt.auth.app||!1===this.jwt.auth.user)&&F?(this.jwt.auth.app=!1,Ember.set(this.jwt.auth,"user",!1),Ember.set(this,"session.jwtAuthToken",h.payload),this.send("getUser")):this.send("verifyJWT",{jwtAuthToken:h.payload},function(e){(0,Ee.Z)(this,i),this.jwt.isStrict&&this.jwt.auth.app&&e&&e.success&&this.send("trackActivity"),this.postMessage.post(e)}.bind(this))}break;case"get_user_uuid":this.jwt.isEnabled?this.send("getUserUUID",function(e){(0,Ee.Z)(this,i),this.postMessage.post({action:h.action+"_ack",success:!0,status:200,data:{uuid:e}})}.bind(this)):this.postMessage.post({action:h.action+"_ack",success:!1,status:401});break;case"generate_user_uuid":this.jwt.isEnabled?this.send("generateUserUUID",function(e){(0,Ee.Z)(this,i),this.postMessage.post({action:h.action+"_ack",success:!0,status:200,data:{uuid:e}})}.bind(this)):this.postMessage.post({action:h.action+"_ack",success:!1,status:401});break;case"open_channel":this.send("triggerOpenClose",!0),this.gotoChannel(h.payload);break;case"track_location":this.updateLocation(h.payload.pageUrl);break;case"track_event":this.updateEvent(h.payload.eventName,h.payload.data);break;case"track_activity":this.send("triggerActivity",h.payload);break;case"startScreenShare":var j=h.cb_data;j&&this.screenshare.startCoBrowsing(j);break;case"endScreenShare":this.screenshare.endCoBrowsing(h);break;case"acceptedAudioCall":this.screenshare.acceptAudioCall(h);break;case"deniedAudioCall":this.screenshare.denyAudioCall(h);break;case"stacked_max_height":this.set("stackMaxHeight",h.payload.height);break;case"collapse_all":var z,G=null===(z=this.hotline)||void 0===z?void 0:z.ui;G.modal&&(Ember.set(G,"modalOpen",!1),Ember.set(G,"openArticleFromMessage",!1),(0,Ye.removeClass)(document.querySelector("html"),"expanded-modal"),this.postMessage.post({action:"collapse_all"}))}}}}},{key:"unreadObserver",value:function(){var e=this.totalUnreadCount;e!==this.lastUnreadCount&&(this.send("notifyUnread"),this.set("lastUnreadCount",e))}},{key:"removeOfflineMessagesOutsideBusinessHours",value:function(e){var t=this,n=this.conversations,i=this.localds;e&&e.forEach(function(e){if((0,Ee.Z)(this,t),!e.awayMessage){var r=n&&n.findBy("channelId",e.channelId),o=r&&r.get("messages").toArray(),a=o&&o.filterBy("offlineMessage",!0).filterBy("hasBeenRepliedToOffline",!1);if(a&&a.length>0)if(o&&o.forEach((function(e){e&&e.get("offlineMessage")&&!1===e.get("hasBeenRepliedToOffline")&&(o.removeObject(e),e.destroyRecord())})),o&&o.length)r&&r.set("messages",o);else{var s=this.conversations;s&&s.removeObject(r)}i&&i.save()}}.bind(this))}},{key:"checkChannelsOutsideBusinessHours",value:function(){var e,t,n,i,r=this,o=null===(e=this.hotline)||void 0===e||null===(t=e.ui)||void 0===t?void 0:t.awayMessage,a=null===(n=this.hotline)||void 0===n||null===(i=n.ui)||void 0===i?void 0:i.channels,s=[];a&&a.forEach(function(e){(0,Ee.Z)(this,r);var t=o&&o.findBy("operatingHoursId",e.operatingHoursId);(!t||t&&!t.enabled)&&(t=o&&o.findBy("defaultBhr",!0));var n={channelId:e&&e.channelId,awayMessage:t&&t.awayMessage};s.push(n)}.bind(this)),this.removeOfflineMessagesOutsideBusinessHours(s)}},{key:"onEnlargeImage",value:function(e){var t=this;Ember.run.later(function(){var n;(0,Ee.Z)(this,t);var i=null===(n=this.hotline)||void 0===n?void 0:n.ui;Ember.set(i,"modalOpen",!0),Ember.set(i,"modal",{imageUrl:e}),parent.focus(),this.postMessage.post({action:"expand_all",picUrl:e})}.bind(this),500)}},{key:"setTags",value:function(e){var t=this.session,n=e&&e.tags,i=e&&e.force;t&&n&&n.length?Ember.set(t,"tags",n):Ember.set(t,"tags",void 0),i&&this.home()}},{key:"sendMessageOnEnter",value:function(e){var t,n,i,r;this.gotoChannel(e,null===(t=this.hotline)||void 0===t||null===(n=t.ui)||void 0===n?void 0:n.receivedMsgRefId,null===(i=this.hotline)||void 0===i||null===(r=i.ui)||void 0===r?void 0:r.parallelConversationId)}},{key:"setFaqTags",value:function(e){var t=this.session,n=e&&e.faqTags,i=e&&e.force;t&&n?Ember.set(t,"faqTags",n):Ember.set(t,"faqTags",void 0),i&&this.reloadRoute()}},{key:"setProp",value:function(e){var t=this.localds,n=e&&e.prop;t&&(n&&Object.keys(n).length>0?t.set("properties",this.store.createRecord("properties",n)):t.set("properties",void 0),this.send("save",!1))}},{key:"loadHomeView",value:function(){var e,t=this;this.processFrame();var n=this.displayChannels,i=null==n?void 0:n.length,r=this.getFaqCategories,o=null===(e=this.session)||void 0===e?void 0:e.faqTags,a=Ember.isPresent(r);if(this.isHaystackFELogsEnabled){var s,l=null===(s=this.conversations)||void 0===s?void 0:s.toArray();if(Array.isArray(l)){var u=null==l?void 0:l.reduce(function(e,n){var i=n.channelId,r=n.conversationId;return(0,Ee.Z)(this,t),null!==r&&(e[i]=e[i]||[],e[i].push(r),e[i].length>1&&(e.result[i]=e[i])),e}.bind(this),{result:{}}).result;u&&Object.keys(u).length>0&&this.logger.addInfo(u)}}if(o&&"category"===o.filterType&&(a=Ember.isPresent(r&&r.find(function(e){return(0,Ee.Z)(this,t),(0,We.subsetOfArray)(e.tags,o.tags)}.bind(this)))),n&&i>1)this.session&&this.session.config&&this.session.config.showFAQOnOpen&&a?this.router.replaceWith(this.session.isKbaseEnabled?"home.kbase-faq":"home.faqs"):this.router.replaceWith("home");else if(1===i)if(a){var c=this.session&&this.session.config;c&&c.showFAQOnOpen?this.router.replaceWith(this.session.isKbaseEnabled?"home.kbase-faq":"home.faqs"):c&&c.hideFAQ?this.displayHistoryConversations.length>0||this.isHelpWidgetAvailable?this.router.replaceWith("home"):this.router.replaceWith("home.channel",n[0].channelId):this.router.replaceWith("home")}else this.displayHistoryConversations.length>0||this.isHelpWidgetAvailable?this.router.replaceWith("home"):this.router.replaceWith("home.channel",n[0].channelId)}},{key:"toggleChat",value:function(){var e,t,n=this;if(this.isOpen){var i=document.querySelectorAll("iframe");i&&i.forEach(function(e){(0,Ee.Z)(this,n);var t=e.src;e.src="",e.src=t}.bind(this)),this.set("isInitialRender",!1),Ke.default.unTrapFocus(".webchat")}else this.set("isInitialRender",!0),Ke.default.moveFocusTo(".hotline-launcher");var r=document.querySelector("html");((0,Ye.hasClass)(r,"expanded-article-view")||(0,Ye.hasClass)(r,"collapsed-article-view"))&&((0,Ye.removeClass)(r,"expanded-article-view"),(0,Ye.removeClass)(r,"collapsed-article-view"),this.postMessage.post({action:"collapse_all_article_view"}));var o=this.hotline.ui.modal;o&&o.thirdPartyURL&&Ember.set(this.hotline.ui,"modalOpen",!this.isOpen),this.send("triggerOpenClose",!this.isOpen),null!==(e=this.session)&&void 0!==e&&null!==(t=e.config)&&void 0!==t&&t.eagerLoad&&this.set("session.config.eagerLoad",!1)}},{key:"updateView",value:function(e){this.set("currentView",e),this.send("checkJWTExpiry"),this.checkChannelsOutsideBusinessHours()}},{key:"setNextFocus",value:function(){event.shiftKey||event.keyCode!==He.default.KEYCODES.TAB||document.querySelector(".csat-rating")&&(event.preventDefault(),Ke.default.moveFocusTo(".csat-rating"))}},{key:"toggleNotification",value:function(e){var t=e===He.default.DialogState.CLOSE;t||this.isDialogOpen||this.send("toggleDialog",!0),this.set("isDialogOpen",!t),this.postMessage.post({action:"notify_frame",data:e})}},{key:"toggleDialog",value:function(){var e=arguments.length>0&&void 0!==arguments[0]&&arguments[0];this.postMessage.post({action:"toggle_dialog",data:e})}},{key:"closeNotification",value:function(){var e,t=null===(e=this.hotline)||void 0===e?void 0:e.ui,n=this.messageStacker;n.hasMessages&&(this.send("toggleNotification",He.default.DialogState.CLOSE),n.resetLastAgentMessages(),Ember.setProperties(t,{lockAgentMessage:void 0}))}},{key:"triggerActivity",value:function(e){var t=this,n=this.session,i=n&&n.user,r=n&&n.siteId,o=i&&i.alias;if(o){var a=He.default.EmberModelUrl.heartbeat.url;a=a.replace("{token}",n.token).replace("{userAlias}",o),r&&(a+="?siteId=".concat(r)),this.axios.makeRequest({method:"POST",url:a,data:e,contentType:"application/json; charset=UTF-8"}).then(function(){(0,Ee.Z)(this,t)}.bind(this),function(e){(0,Ee.Z)(this,t),this.logger.log(e)}.bind(this))}}},{key:"triggerShowHide",value:function(e){this.postMessage.post({action:"toggle_frame",show:e})}},{key:"updateCookie",value:function(e){var t=this.localds;this.set("session.omniCookie",e.omniCookie),t.set("alias",this.getUUID()),this.send("save",!1)}},{key:"restoreCookie",value:function(e){var 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t,n,i=this,r=a.default.EmberModelUrl.updateUser,s=this.session,l=this.store,u=null===(t=this.hotline)||void 0===t||null===(n=t.ui)||void 0===n?void 0:n.browser,c=s&&s.user,d=s&&s.token,f=c&&c.alias,p=c&&c.id,m=!(!this.jwt.isEnabled||!e.jwtAuthToken),g={browser:u.name,browserVersion:u.versionx,device:u.os,os:"Web"},v={};if(this.jwt.isEnabled){if(e.user?(e.user.id=p,v=e):(v.jwtAuthToken=e.jwtAuthToken||s.jwtAuthToken,delete e.jwtAuthToken,v.user=e,v.user.id=p),v.user.deviceWebMeta=g,!v.jwtAuthToken)return void this.postMessage.post({action:"update_user_ack",status:401,success:!1});if(this.jwt.auth.scheduled&&m)return void this.postMessage.post({action:"update_user_ack",status:429,success:!1});m&&(this.jwt.authenticateToken(),this.jwt.auth.scheduled=!0)}else Ember.setProperties(e,{alias:f,id:p,deviceWebMeta:g}),v.user=e;l.putRequest(r.model,(0,h.default)({url:r.url,token:d,alias:f},this.session,this.isJWTEnabled()),v).then(function(e){(0,o.Z)(this,i);var 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r=this.session,s=a.default.EmberModelUrl.userAlias.url.replace("{token}",r.token).replace("{userAlias}",e);this.axios.makeRequest({method:"GET",url:s,cache:!1,contentType:"application/json; charset=UTF-8"}).then(function(r){(0,o.Z)(this,n),200===(r&&r.status)&&r.data.alias?(this.logger.log("User Get using user alais"),this.send("setSessionUser",r.data,t),r.data.deviceWebMeta&&0==Object.keys(r.data.deviceWebMeta).length&&this.send("updateDeviceProperties")):(this.set("session.user.errors",r.data),i.set("alias",e),this.send("save",!1),t&&"function"==typeof t&&t(!1,400,r.data))}.bind(this),function(r){(0,o.Z)(this,n),this.logger.log("Error while getting user with alias",r),i.set("alias",e),this.send("save",!1),t&&"function"==typeof t&&t(!1,400)}.bind(this))}},setSessionUser:function(e,t){if(e&&e.alias){var n=this.session,i=e.nameGenerated?void 0:e.firstName,r=e.nameGenerated?void 0:e.lastName,o=i?r?"".concat(i," 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charset=UTF-8"}).then(function(e){(0,i.Z)(this,t),this.checkUserStateChange("GET",e),this.handleUserCreateSuccess(e)}.bind(this),this.handleUserCreateFailure.bind(this))}else this.axios.makeRequest({method:"GET",url:p,cache:!1,contentType:"application/json; charset=UTF-8"}).then(function(e){(0,i.Z)(this,t),this.checkUserStateChange("GET",e),this.handleUserCreateSuccess(e)}.bind(this),this.handleUserCreateFailure.bind(this))}else this.send("createNewUser")},createNewUser:function(e){var t,n,s,l,c,d=this,f=this.session,h=null===(t=this.hotline)||void 0===t||null===(n=t.ui)||void 0===n?void 0:n.browser,p=f&&f.siteId,m=f&&f.flowId,g=f&&f.flowVersionId,v=f&&f.previewMode,b=f&&f.externalId||(null===(s=this.localds)||void 0===s?void 0:s.externalId),y=r.default.EmberModelUrl.user.url.replace("{token}",f&&f.token),E=f&&f.config&&f.config.pushToFreshSales,Z={},w=this.jwt.isEnabled?{user:{},jwtAuthToken:f.jwtAuthToken}:this.getUserParams();if(b&&Ember.set(w.user,"identifier",b),Ember.set(w.user,"totalSessions",1),m&&Ember.set(w.user,"flowId",m),g&&Ember.set(w.user,"flowVersionId",g),v){var T=this.getUUID();Ember.set(w.user,"previewMode",v),Ember.set(w.user,"alias",T),this.localds.set("alias",T)}w.user.meta?Ember.set(w.user.meta,"fc_user_timezone",u.default.guess()):Ember.set(w.user,"meta",{fc_user_timezone:u.default.guess()}),p&&(this.jwt.isEnabled||!w.user.meta?Ember.set(w.user,"meta",{siteId:p}):Ember.set(w.user.meta,"siteId",p),Z.siteId=p),E&&(Z.pushToFreshSales=!0),y=(0,o.addQueryParams)(y,Z),Ember.set(w.user,"locale",w.user.locale||(0,a.getNavigatorLanguage)()),null!==(l=this.session)&&void 0!==l&&null!==(c=l.config)&&void 0!==c&&c.isFCSDKWebView||Ember.set(w.user,"deviceWebMeta",{browser:h.name,browserVersion:h.versionx,device:h.os,os:"Web"}),this.axios.makeRequest({method:"POST",url:y,data:w,cache:!1,contentType:"application/json; charset=UTF-8"}).then(function(t){(0,i.Z)(this,d),this.checkUserStateChange("POST",t),this.handleUserCreateSuccess(t),e&&e()}.bind(this),this.handleUserCreateFailure.bind(this))},createUserSuccess:function(e){var t,n,o,a,s,l=this;this.localStorage.setItemLS("isUserCreateSent",!1),this.set("hasUserToCreate",!1),this.logger.log("User Created");var u=this.session,c=e.firstName,d=e.lastName,f=c?d?"".concat(c," ").concat(d).trim():c.trim():"Unknown";e.name=f,e.wcfcToken&&(this.user.updateTokenAlias({token:e.wcfcToken,alias:e.alias}),this.localds.set("wcfcToken",e.wcfcToken),this.localds.set("alias",e.alias)),Ember.set(u,"user",e),this.jwt.isEnabled&&this.jwt.authenticateUser(!0);var h,p,m,g,v,b,y=null===(t=this.localds)||void 0===t?void 0:t.conversations.findBy("channelId",this.channelId);if(y){var E=!1;y.get("messages").filterBy("messageUserType",0).forEach(function(e){var t=this;if((0,i.Z)(this,l),!(e.get("status")!==r.default.MESSAGE_STATUS.PENDING||y.get("conversationId")&&-1!==y.get("conversationId")||E)){var n,o,a=this.pendingFile;if(E=!0,e.set("isResponseForBot",!0),a&&a.file&&a.fileType&&this.uploadFile(a,function(n,o){if((0,i.Z)(this,t),n){var a=e.serialize();a=this.updateMessageFragmentsAfterFileUpload(a,o),this.assertThatAllAttachmentsHaveBeenUploaded(a)&&(a=this.postMessage.updateNotAuthenticatedMessage(a),this.set("hotline.ui.shouldShowSentEvent",!0),this.postMessageAPI(a)),this.set("pendingFile",null)}else this.logger.log("Error",o),this.set("pendingFile",null),this.updateMessageStatusUsingHopId({messageHopId:e.msgHopId,messageChannelId:e.channelId,messageConversationId:e.conversationId},r.default.MESSAGE_STATUS.NOT_UPLOADED)}.bind(this)),this.pendingUploadTextFileObject&&null!==(n=this.pendingUploadTextFileObject)&&void 0!==n&&n.text&&null!==(o=this.pendingUploadTextFileObject)&&void 0!==o&&o.fileName){var s,u,c=e.serialize();this.uploadTextAndGetFileHash(null===(s=this.pendingUploadTextFileObject)||void 0===s?void 0:s.text,c,null===(u=this.pendingUploadTextFileObject)||void 0===u?void 0:u.fileName)}else this.assertThatAllAttachmentsHaveBeenUploaded(e.serialize())&&(e=this.postMessage.updateNotAuthenticatedMessage(e),this.set("hotline.ui.shouldShowSentEvent",!0),this.postMessageAPI(e.serialize()))}}.bind(this))}null!==(n=this.hotline)&&void 0!==n&&null!==(o=n.ui)&&void 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